Three months in the past I despatched out a extremely priceless classic African drum (djembe) I make use of for job to a service heart in Stoke- on-Trent making use ofYodel Direct It by no means ever obtained right here.
Initially, I used to be knowledgeable the drum was “definitely” not shed because it had really been checked going by Yodel’s Hatfield arranging office. I’m hopeless for anyone to look successfully for it and return it to me. It’s an enormous product, nearly a metre excessive, so difficult to overlook out on or acquire shed.
This software is a relations vintage and shedding it has had a big affect on my psychological wellness and has really moreover instructed dropping out on job. I’m being offered ₤ 350 fee nevertheless I’ve really discovered a like-for-like substitute costs close to to ₤ 1,000.
OL, Malmesbury
Sending bundles having priceless belongings is a bounce of confidence and Yodel has really allowed you down. I requested it to evaluation the search, and it states its security group completed an entire examination. This consisted of talking with automobile drivers, assessing parcel logs and CCTV video, and an entire search of the depot. None of which confirmed up your drum.
Unfortunately, if you reserved this provider answer with the Parcel2Go web website you spent for “parcel protection” nevertheless offered the drum’s value as ₤ 350. This is what you spent for it some years earlier, not what a brand-new one costs at the moment. Yodel states the fee exhibits the safety diploma chosen and isn’t ready to go higher.
Yodel acknowledged: “As per our lost parcel policy, we have compensated OL for the quantity listed in the terms of the protection plan. We would encourage all customers to check the value of items before taking out protection to ensure their items are fully covered prior to sending.”
