We relocated proper into our current house, a new-build on the time, 15 years again. Our end-of-terrace is beside a block of flats that belongs to the very same development.
Just contained in the block’s car parking zone there may be {an electrical} energy feeder column that powers the gateways. Because of an admin mistake, when the web site was being established, the feeder column was appointed our postal handle not the flats’, which brought on quite a few years of letters and prices from SSE Energy handled to “Feeder Pillar”.
We usually famous them “return to sender” or “not known at this address” and uploaded them again. We tried calling SSE and its suggestions consisted of quizzing me on “why are you opening mail not addressed to you?”
Then 2 years again, a monetary debt assortment firm confirmed up at my door. They had been performing upon SSE’s half and acknowledged I owed larger than ₤ 7,000 in overdue prices for the feeder column which, if we actually didn’t compensate, they would definitely start lawful procedures.
I referred to as my neighborhood MP, that got here near SSE. It opened up an issue and knowledgeable me that its collections division had really been stood down.
S orted, or two I assumed, up till 2 letters from the very same firm had been supplied.
The feeder column presently owes ₤ 8,626 and SSE is starting court docket procedures to get a warrant of entry to my house. At what issue does it give up being incompetenc e and start being outright harassment?
CA, Manchester
That’s a superb concern. You have really been handled appallingly.
SSE informs me: “We’re sorry the issue of CA’s address has not been resolved internally until now. We have made changes on our system and requested changes from the national database to ensure our business customer, not CA, receives all future correspondence and engagement relating to the electric gate.”
I inquired about fee and it provided ₤ 80, which you actually really feel is“derisory” I concur, supplied the concern and stress and anxiousness.
You must grumble to the Energy Ombudsman.
We welcome letters nevertheless can’t reply to individually. Email us at client.champions@theguardian.com or contact Consumer Champions, Money, the Guardian, 90 York Way, London N1 9GU. Please encompass a daytime phone quantity. Submission and journal of all letters undergoes our circumstances.
