My uncle (RC) handed away in 2015 and I’m his administrator. When I inspected his message I used to be amazed to find a prices from Direct Line resolved to the “executor of RC” mentioning a “final payment of £148 is overdue” for his terminated car insurance coverage coverage. This was info to me as my uncle actually didn’t have an auto.
I used to be disturbed by this and spoken to the insurance coverage agency to suggest that it owed us money, not the assorted different means spherical. The ₤ 670 plan on his Hyundai i30 had truly auto-renewed in September 2023 nonetheless he had truly thrown away the auto 2 months afterward and handed away in May 2024.
Even if my uncle, that remained in his late 80s and had truly been unhealthy, nonetheless had the car, I can’t acknowledge simply how an insurer assumes it smart to ask for money from an administrator. Apart from the absence of tact, it must have appeared out by the shut financial savings account.
SE, London
In the earlier yr you could have truly been entrusted with locking up 2 estates after the fatality of your papa and uncle, and the administration has truly been irritating. This was the final straw. Every organisation has a numerous process, you declare, and whereas some want to handle “sadmin” on-line, others require bodily information. By the second this want arrived you would definitely had enough.
After I referred to as Direct Line it relocated quickly to make factors proper. It reimbursed the ₤ 700 for the earlier yr’s plan and moreover granted your family ₤ 200 fee because of the truth that its “service fell below our expected standards”.
Direct Line acknowledged: “We have a dedicated bereavement team supporting customers; however, on this occasion the correct procedure for cancelling SE’s uncle’s policy was not followed. We have offered our sincere apologies to SE, confirmed the policy has been cancelled and the charges waived.”
This was not concerning the money; you want companies to do a a lot better work useful the bereaved. “How many people are in the same situation as me?” you query.
We welcome letters nonetheless can’t reply to individually. Email us at client.champions@theguardian.com or contact Consumer Champions, Money, the Guardian, 90 York Way, London N1 9GU. Please encompass a daytime phone quantity. Submission and journal of all letters goes by means of our terms and conditions.
