My sis died nearly 2 years in the past but I’m battling to acquire British Gas to approve she is useless.
Since her fatality in July 2023 I’ve truly emailed, referred to as and likewise obtained the lawful firm coping with probate to name it. They despatched out a professional duplicate of her fatality certification but all that befell was the tackle on the account was remodeled to the lawyer’s.
Bills and promos handled to her stay to be despatched out to the e-mail I established to deal with her occasions when she was preliminary taken in poor health. I want to incorporate that I reside inAustralia She resided in Solihull.
As my sis had no members of the family within the UK I wanted to arrange her therapy, register her fatality and make funeral setups from the other of the globe. I had the power to do all of it, consisting of shutting her water and electrical energy accounts.
Not so withBritish Gas The bills for her vacant degree stay to get right here, consisting of 1 for ₤ 580 on the preliminary wedding ceremony anniversary of her fatality. I found this disturbing, so referred to as shopper service as soon as extra. They assured to talk to the lawyer and, if there have been any sort of extra troubles, to e-mail me.
Three days afterward yet another expense proven up with the approaching with hazard that it could definitely be described a monetary obligation assortment company. Bizarrely, British Gas additionally despatched her a shopper full satisfaction examine after lastChristmas
At one diploma this might appear a little bit bit amusing– as a substitute just like the Monty Python useless parrot illustration. But it’s not. It’s aloof and disturbing and suggests a level of inexperience that’s overwhelming.
KILOMETRES, Australia
This has truly been a distressing episode for you, and the vary entailed has truly included in the issue in bringing it to an in depth. Unfortunately, blunders have been made by the British Gas advisors related to the closure of your sis’s account.
When it was preliminary alerted, the staff member within the grief group fell quick to improve the identify on the account. This is why bills and doc connecting to her degree (which is presently on {the marketplace}) have been nonetheless being supplied in her identify. When your lawyer complied with up, the tackle was after that by hand upgraded improperly. British Gas ensures me that the account isn’t any extra in her identify but that of the property. It has truly apologised to you and the ₤ 92 owing on the account has truly been terminated as a goodwill movement.
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