Around a yr in the past I noticed that my account on the British Gas software had really obtained a brand-new deal with inGlasgow I’ve only one residence and it stays in London.
I phoned its buyer assist quantity and I used to be knowledgeable someone would definitely discover it. I waited patiently but completely nothing befell, so I tried talking to the agency utilizing completely different e-mails I found on-line but nonetheless obtained no reply.
Letters associating with this Glasgow deal with repeatedly get to my London dwelling, motivating me to aim to accumulate British Gas as soon as extra. However, it only in the near past ended up being an additional vital concern as a result of the truth that an expense for this deal with has really been despatched out to me. I’ve not paid it but worry I’d have to forestall it being handed to a monetary obligation debt assortment company and it presumably trashing my credit standing.
All I want is for the fully dreadful British Gas to be no larger than a adverse reminiscence. But I cannot additionally change to a further energy vendor with the Glasgow cuckoo account following me round.
DF, London
It is discouraging {that a} pretty uncomplicated concern much like this may take as lengthy to resolve. I requested British Gas, which turns into a part of Centrica, to discover this and it finally ends up that the Scottish deal with was wrongly contributed to your account by an advisor taking good care of a house motion process for a further shopper.
British Gas ensures me that this subject has really presently been handled, with the inaccurate deal with and something gotten in contact with it eradicated out of your account. It has really apologised to you and supplied you ₤ 100 settlement for its “failings” in buyer assist.
You have really had adequate of British Gas and have really converted to Octopus Energy based mostly upon the nice testimonials it obtains for buyer assist on TrustPilot, which, as a result of your expertise proper right here, you assume might might be present in useful ultimately.
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