A civil slave and her family have truly been left “homeless” due to recurring issues influencing Barclays shoppers which have truly implied they cannot pay.
Paola Mereu, 39, marketed your property her and her hubby and their 2 youngsters, aged one and seven, resided in at Uxbridge and have been implied to accumulate their brand-new residence in West Sussex on Friday.
However, a major IT downside which has truly struck Barclays has truly seen shoppers not capable of pay or acquire entry to their accounts, consisting of Mrs Mereu.
In a declaration, the monetary establishment has truly apologised to shoppers, stating they’re encountering “ongoing technical issues that are impacting our customers’ accounts”.
Mrs Mereu knowledgeable the info firm: “We drove right down to (West Sussex on Friday) and we had all our issues in a shifting van and have been ready outdoors and sadly, round one o’clock, my solicitor calls and says Barclays is having some points and we’re unable to finish the sale.
“So we offered our home – we had the cash from that – however we have been unable to finish the opposite a part of the sale so we’re basically homeless.
“We waited until five o’clock, Barclays still didn’t fix it, so we literally have no house and it is still not fixed.”
The family are presently sticking with Mrs Mereu’s mother in London and the relocating van with all their gadgets will get on her driveway.
She claimed she is presently in limbo regarding what to do following.
“I am not sure if we will incur extra costs from the people we are buying from because we did not fulfil our part of the contract as the money was meant to go though on Friday,” she included.
“It’s loopy, we hope the problems are resolved by Monday.
“It took us so lengthy to get this dream home and yesterday was meant to be the happiest day of our lives and as an alternative we ended up homeless.
“I feel like I am in a TV series episode.”
acknowledges that Barclays is talking to in danger shoppers to provide support and help, with their cellphone name to the monetary establishment’s phonelines being prioritised.
A consultant for Barclays claimed: “We’re extremely sorry for the continued technical points which are impacting our prospects’ accounts.
“Some may even see an outdated steadiness, and funds made or obtained could not present.
“We’re working laborious to repair this concern, and prospects shouldn’t attempt to make the cost once more.
“Customers can use their cards and withdraw cash, and as soon as these remaining issues are resolved, we’ll let our customers know. We will ensure that no impacted customer is left out of pocket.”
