Jaipur: Crores of individuals journey in Indian Railways each day. Passengers must face issues throughout their journey… In such a scenario, the Railways launched Rail Madad app to assist the passengers, which is now proving to be efficient as a result of instant motion is taken as quickly as a grievance is made on the app. North Western Railway is at third place amongst all of the railway divisions by resolving complaints acquired on Rail Madad inside half-hour.
If you might be touring by practice and face any downside, then now you may simply complain about it. Railways has launched Rail Madad app to offer comfort to passengers. With the assistance of this app, passengers can now simply register complaints whereas touring. Rail Madad app can be utilized on cell or net. Complaints may be registered via this app. Action is taken on these complaints quickly. Apart from this, real-time suggestions can also be given on the grievance. Along with registering complaints on this app, different amenities are additionally accessible.
How to complain on Rail Madad App
– First of all you must obtain Rail Madad App.
– After this you’ll have to register on this app.
– Now you may lodge a grievance relating to any downside occurring in any practice or station.
– On this app you may simply test the standing of your grievance by clicking on standing.
North Western Railway has resolved all of the 47139 complaints acquired on the “Rail Madad” portal and app from 1 April to 17 August 2024 by taking instant motion. The common time of decision of complaints throughout this era has been half-hour. North Western Railway ranks third on the Indian Railways stage within the time of decision of complaints. The passable proportion of passenger suggestions throughout the identical interval has been 80.73%.
Railway passengers can use the Rail Madad app for his or her complaints, inquiries and help. Freight and parcel complaints and data may also be obtained via this app. Also, railway associated recommendations are additionally accepted on the portal.
