Jaipur : Jaipur Discom’s senior officers got a “big class” at present in Vidyut Bhawan. The event was a gathering of senior officers, during which Jaipur Discom’s CMD Aarti Dogra took suggestions of labor from the officers for about three hours. In the assembly, Discom CMD Dogra mentioned intimately with the sphere officers concerning the tempo of agricultural connections, energy provide, electrical accidents, income, billing system, central schemes. During this, the CMD infused vitality within the energy technocrats by saying that in case of any main drawback within the subject, they’ll talk instantly on the cellphone.
Chairman Discoms and Jaipur Discom CMD Aarti Dogra met the sphere engineers for 3 hours for the primary time after getting the brand new accountability. In the assembly held at Vidyut Bhawan, Dogra reviewed the work of circle smart engineers and took suggestions from them. During this, the CMD stated that electrical energy is a crucial service associated to the necessity of the widespread client. Providing higher companies to the customers and immediate decision of their issues is the accountability of each company worker until the decrease stage. Any type of negligence in companies and habits opposite to the company pursuits is not going to be tolerated.
– Complaint redressal, then why is the satisfaction stage low?
– Glimpses of Jaipur Discom Senior Officers Meeting
– CMD Aarti Dogra reviewed the complaints of Sampark Portal circle smart
– In the final one month, a complete of 1335381 complaints had been registered on the portal in 20 circles
– 99% of those complaints have been resolved on the contact portal proven right here
– But Dogra understood the ache of customers amidst these authorities statistics
– And requested inquiries to the engineers, when the complaints are being resolved so quick
– Then why is the satisfaction stage of criticism redressal 50 %?
– Dogra stated that higher communication must be maintained with customers throughout criticism redressal
– So that the complainant may give his optimistic message on the Sampark portal
In the assembly, the CMD instructed the Superintending Engineers working within the subject to make sure that the customers would not have to face bother for duties like altering the meter, connection, restoring energy provide. He stated that Kusum Yojana is essential for supplying electrical energy to farmers through the day and PM Suryaghar Free Electricity Scheme is essential for selling photo voltaic vitality. In such a state of affairs, monitor these schemes on the decrease stage. He instructed the Superintending Engineers to often examine XEN and AEN places of work, shops, grid sub-stations and energy feeders. This will give them an opportunity to implement the required enhancements within the energy system and take away the shortcomings. During this, Dogra reviewed circle smart AT&C losses, restoration, availability of fabric, excellent connections, transformer alternative, decision of client complaints, PM Suryaghar Free Electricity Scheme and so forth.
