Last Updated:
CCPA has launched an in depth investigation into Ola Electric following shopper complaints, tough the company’s declare of resolving 99.10% of factors
Ola Scooter (File Photo)
The Central Consumer Protection Authority (CCPA) has initiated an in-depth investigation into fairly just a few shopper complaints filed in the direction of Ola Electric, India’s predominant electrical vehicle producer, sources have knowledgeable CNBC-TV18.
The Consumer Affairs Ministry instructed the Director General (DG) Investigation, CCPA’s investigative arm, to impress this probe remaining week.
The CCPA headed by Nidhi Khare has requested the director widespread (DG) of the Bureau of Indian Standards (BIS) to analysis the matter. An order to this influence was issued on November 6, the official said, together with that the BIS DG has been requested to submit the investigation report inside 15 days.
This comes after the company responded to a CCPA show-cause uncover on October 21, 2024.
In its response, Ola Electric claimed to have resolved 99.10 p.c of the complaints it obtained. However, the CCPA’s private consider suggests in another case, prompting the regulatory authority to dig deeper into the matter.
However, the NCH reached out to aggrieved clients to hunt their strategies and positioned that the grievances of many purchasers have been nonetheless not addressed by the company.
The NCH identify brokers tried to contact 287 clients and managed to speak to 130 clients, of which 103 (79.2 per cent) weren’t glad with the company’s response, the official said.
News enterprise Ola Electric In Trouble As CCPA Orders Probe Over Consumer Complaint Resolution Practices
