Telstra has really boosted its provide chain preparation in parallel with a multi-year enterprise supply preparation change, enabling the telco to dynamically relocate crew in between provide chains all through optimum gross sales durations or all-natural catastrophes.
.Telstra’s Jenni Decker( third from left), speaking at SAP CURRENTLY A/NZ. .
Principal (primary supervisor) of provide chain preparation, retail and business, Jenni Decker knowledgeable the present SAP CURRENTLY A/NZ high that Telstra has really launched SAP included group preparation (IBP) as a standard innovation layer for all provide chain preparation.
This is sustained by enterprise supply preparation (ERP) debt consolidation and a few AI and synthetic intelligence “augmentations” in its software provide chain simply.
The telco has 3 distinctive provide chains, Decker said.
“The three supply chains include a spare parts supply chain [for] the provision of spare parts to rectify network faults; a build supply chain, which is the provision of materials to build and maintain Telstra’s network which includes supporting the 5G rollout, and thirdly … a devices supply chain so the provision of mobile phones, modems, accessories, etc to wholesale, retail and enterprise customers,” she said.
Supply chain runs as an interior widespread options function inside Telstra, although this framework is a fairly present one.
“Five-to-six years ago, we went through an insourcing project after being outsourced to two different partners for more than 10 years,” Decker said.
“As a product of that outsourcing activity, there was significant divergence across processes and process capability, people capability as well as the technology that was actually deployed.”
Decker said that “the manifestation of each supply chain having its technology has basically meant that each of those supply chains was working in silos, each milking the technology that they had in place, but often reinventing the wheel over and over again trying to solve the same supply chain problems.”
The ERP debt consolidation and improve of provide chain intending innovation has really been underway for quite a few years, and the preparation upgrades are nonetheless being overcome.
It started to go surfing beforehand this 12 months, according to a slide deck [pdf] launched as element of an SAP-run honors program.
Decker highlighted labor power flexibility as a vital results of the mixed provide chain intending jobs.
“We now have driven not only capability within each of the supply chains, but we now have the ability to drive cross-supply chain capability because we’re all using the same stuff, so that means I can use the collective brain power and experience of my 43-odd onshore resources to solve problems across the supply chain,” Decker said.
” I moreover have the flexibility to ‘lever’ their skill, so I can at the moment relocate people – and have really relocated people – inside days from one provide chain to 1 extra, which was previously completely unthinkable, it will actually have taken me months to try this.
“So that means I can move people around, either in peak selling periods, so in retail it’s the Black Friday [to] Christmas period of time, or through peak natural disaster periods in the spares supply chain, and I also have now the tremendous ability to be able to ‘lever’ my capability and capacity to support Telstra’s growth trajectory.”
Decker said that the labor power flexibility was not simply useful for Telstra, nevertheless moreover useful for crew too.
“It’s provided them with tremendous career opportunities, because they now can move from supply chain to supply chain and get that extension of capability and industry experience as well,” she said.
ERP debt consolidation
Decker briefly referenced moreover a big program of job operating in alongside mix Telstra onto a solitary SAP S/4HANA-based ERP system, which the telco inside calls ‘SAPphire’.
The honors slide deck discloses that the telco, together with Accenture, “successfully collapsed three separate legacy ERP systems (Oracle, SAP ECC) into one integrated corporate ERP based on S/4HANA private cloud edition” on Azure.
The overarching objective of the debt consolidation was to energy a “significant shift towards a new operating model focused on simplifying and standardising operations across all facets of the organisation.”
“This program specifically aimed to establish a standard set of global processes and practices in finance, procurement, and supply chain management,” the deck states.
“The rollout began with [Telstra’s] international business in April 2022, involving around 200 finance users, followed by a larger deployment to [its] domestic business in July 2023, with approximately 2500 users across finance, procurement, and supply chain” all through 14 nations.
Telstra confirmed the SAPphire program “is on track to deliver [greater than] $50 million solely on IT platform benefits by FY26 and $9 million recurring benefit year-on-year.”
An design slide for the availability chain procedures reveals that the ERP foundations of the quite a few provide chains nonetheless differs, nonetheless, with SAP ECC, S/4HANA and numerous different techniques nonetheless in operation.
